Handling returns without losing customers
The first return I ever got, I took personally. Then I read something on Taopifa about returns being part of the deal in online selling, and I calmed down. A return is information with a shipping label attached. The policy came first. I wrote it in plain words and put it near the top of every product page, and I made it shorter than I wanted to. Item unworn, tags still on, a window that is easy...
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